Calm, Considerate, and Caring

10:23 AM Posted In , Edit This 0 Comments »
I'm still trying to remain positive despite the fact that job hunting is not going as well as I hoped it would. The more I thought about it, the more it made sense for me to look for a job in the medical field. No, not being a doctor or a nurse, but being a receptionist or medical biller. The problem I seem to be having is that most of these jobs require you to have experience in the field. How am I supposed to gain experience in this area if no one will allow me to experience anything?

Here's why I want to be a receptionist in a doctor's office or hospital, because I've been on the other side of the desk. I've been on the side begging for an appointment when they are booked for 6 months. I've been on the side wondering "What's wrong with me?" and no one is willing to figure it out. I've been confused, overwhelmed, scared, and alone. I know what it feels like to be told that your life is basically over. But I also know what it feels like to hear that your life isn't over, not yet at least. I can sympathize with the patient, maybe that's a bad thing, maybe I shouldn't be able to show emotion? I feel though that because I've been through it, because I understand, the patient will have a positive experience.

I believe that the patient experience begins from the minute they pick up the phone and make the appointment. If the receptionist isn't warm, caring, and understanding, it can often leave the patient in misery. The patient will be thinking the month leading up to the appointment "If the receptionist was that rude, will the doctor be the same way?" The patient will dread the appointment and have even more fears, just because of the attitude of the receptionist. Sometimes there is an amazing doctor beyond the not so great receptionist, but the patient doesn't always know that. I think if someone were to hire me to be a medical receptionist, I might be able to eliminate some of that agony.

I also understand that I won't have but so much time for each phone call. I'm certainly not suggesting that I have a full therapy session with each patient. My goal is to be calm, considerate, and caring with each patient. When you're calm, the person on the other end of the line is calm as well, even if they started out agitated. I want to be considerate of their feelings as well, they are people too, not just a patient with an insurance card. I plan to care about whatever their problem is, will I become emotionally attached? No. But will I care enough to do my personal best for the patient? Yes, I will.

So, if there is a doctor out there reading this in the Richmond, Virginia area and you need a receptionist, let me know. I won't slow down your practice, I work quickly and efficiently and I can type 70-80 words per minute. I'm a sweet, hard working, compassionate young woman who is looking for a job and willing to give it her all. I'm trying to get my life in order and having a job would certainly help the situation.

I'll leave you with something funny that would be great in a religious greeting card. "If you need spiritual guidance, don't leave your priest at the Dairy Queen." That comes from a real life experience, got to love a mission trip!

Bisous!
Erika

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